We’re here to guide you through each step as you file your claim.
Your guide to filing a claim
There are three types of claims that you can file depending on your policy's benefit – Accident, Illness, or Death.
Choose the type of claim you would like to file and fill out the form under each section.
You will be asked about your basic information as well as some details about the type of claim you are filing.
Please secure and upload clear copies of the necessary requirements for each type of claim.
You will also be asked in this section how you would like to receive your pay-out if your request is approved.
Once you submit your requirements, your request will be reviewed and evaluated by our claims team. You can expect to receive an update from us via SMS and email in the next few business days.
You will receive a reference number that you can use to track the status of your request through this website. If you would like to follow-up the status of your claim, simply send us an email at claims@aia.com citing your claim reference number in the subject line.
PHP 1.9 BN
claims in 2020 alone
were released to our customers. We are committed to delivering our promises to you when you need us the most.
Claims requirements
Accident
Illness
Death
We're sorry to hear that you've been hurt and we're here to help you focus on your recovery. To get started, please prepare clear copies of the requirements below:
1. Valid Government ID
2. Attending Physician's Statement (APS)
3. Police or Narration Report
4. Official Receipts (OR)
We're sorry to hear that you've been unwell but we're here to help cover for your medical expenses. To get started, please prepare clear copies of the requirements below:
1. Valid Government ID
2. Attending Physician's Statement (APS)
3. Hospital Statement of Account (SOA)
We would like to extend our deepest sympathies for your loss. Nothing can be harder than losing someone close to us, that's why we're here to help you in this trying time. To get started, please prepare clear copies of the requirements below:
1. For the Insured:
- Death Certificate of the Deceased
- Police Investigation Report (If the cause of death is due to an accident)
2. For the Beneficiary
- Valid Government ID
- Marriage Contract (If the Beneficiary is the spouse)
- Birth Certificate (If the Beneficiary is below 18 years old)
Please note that you may only upload documents that are in .jpg or .pdf formats and must not exceed 5MB in file size. Once you are ready with the requirements, you may file your claim here.
